This award recognises companies providing outstanding customer service and property management strategies that improve the experience of both tenants and landlords.

Entries will come from property management companies and operators of build-to-rent apartment and housing developments.

Judges are looking for organisations who demonstrate a customer-centric approach and a strong track record of financial management and asset enhancement. Entrants should also show how they have embraced sustainable practices and new technology, promoted wellness and fostered community spirit at their schemes.

Qualifying period: 1st November 2025 – 31st October 2026

QUESTIONS

1. Give details of up to three residential developments your company has been involved in operating between the qualifying period. Identify complexities and achievements, and include details of how you’ve worked to ensure customer satisfaction. Show how you embraced sustainable practices and new technology, promoted wellness and fostered community spirit at their schemes.
2. Give details of a new initiative, service or innovation your organisation has implemented in the past year to enhance the tenant experience.
3. What has the highlight of the past 12 months been for your organisation?
4. Why should your company win this award?
5. Please list the key partners you work with